Last updated: December 2025
Thank you for shopping with FurJoy (https://furjoypets.com). Please read this Return & Refund Policy carefully before making a purchase. By placing an order on our website, you agree to the terms outlined below.
Our policy is designed to be fair to customers while clearly defining our responsibilities as an online retailer operating with third‑party suppliers.
1. Return Window
We offer a 15-day return policy, which means you have 15 days from the date you receive your item to request a return.
If 15 days have passed since delivery, unfortunately we cannot offer a return or refund, except where required by applicable law.
2. Eligibility for Returns
To be eligible for a return:
- The item must be unused, undamaged, and in the same condition that you received it
- The item must be in its original packaging (if applicable)
- Proof of purchase (order number or receipt) is required
We reserve the right to refuse returns that do not meet these conditions.
3. Non-Returnable Items
The following items are not eligible for return or refund:
- Items damaged due to misuse, neglect, or improper handling
- Normal wear and tear
- Items marked as Final Sale or Non-Returnable
- Gift cards or promotional items (if applicable)
- Returns requested after the 15-day return window
4. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, you must contact us at info@furjoypets.com within 48 hours of delivery.
Please include:
- Your order number
- Clear photos or videos showing the issue
- A brief description of the problem
We will review your request and determine the appropriate resolution, which may include a replacement, partial refund, or full refund at our discretion.
5. Supplier & Dropshipping Disclaimer (Important)
FurJoy operates as an online retailer and does not manufacture, store, or directly ship products. Our products are fulfilled by third-party suppliers, including international suppliers.
By purchasing from our website, you acknowledge and agree that:
- Product quality, packaging, and shipping are the responsibility of the supplier
- Delays, defects, or variations may occur due to supplier or carrier issues
- FurJoy is not liable for issues arising directly from third-party suppliers beyond what is required by applicable consumer protection laws
We will, however, make reasonable efforts to assist customers in resolving issues with suppliers when possible.
6. Return Shipping
- Customers are responsible for return shipping costs, unless the item is proven to be defective or incorrect
- Shipping costs are non-refundable
- We do not guarantee receipt of returned items and recommend using a trackable shipping service
Return instructions will be provided only after your return request is approved.
7. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method
- Processing time may take 5–10 business days, depending on your payment provider
We reserve the right to issue:
- Full refunds
- Partial refunds
- Store credit
The resolution method will be determined based on the specific situation.
8. Order Cancellations
- Orders may be canceled only before they are processed or shipped
- Once an order has been shipped, it cannot be canceled
Processing times may be short, so please contact us as soon as possible if you wish to cancel an order.
9. Chargebacks & Disputes
Customers are encouraged to contact us first to resolve any issues. Initiating a chargeback without contacting us may delay resolution and could result in refusal of future service.
10. Legal Rights
This policy does not affect any rights you may have under applicable consumer protection laws. Where local laws provide mandatory rights, those rights will prevail.
11. Changes to This Policy
We reserve the right to modify this Return & Refund Policy at any time. Any changes will be effective immediately upon posting on this page.
12. Contact Us
If you have any questions about this Return & Refund Policy, please contact us at:
Email: info@furjoypets.com